Governance
When you travel by train, you should feel confident that you are traveling safely. At Mantena, safety always comes first, and we have very high-quality standards for the work we perform and the trains we are responsible for.
Mantena holds numerous quality certifications and is also certified ECM Function I-IV.
Relevant UN Sustainable Development Goals for this target area:
Relevant Material Topics:
- More freight and passenger transport by rail
- Safe journey for the end user
- Climate risk
Facts on Governance in Mantena
Adheres to NUES Recommendation
Mantena follows the current Norwegian Code of Practice for Corporate Governance.
We are certified:
- ECM Function I-III (Entity in Charge of Maintenance)
- ECM Function IV (Maintenance delivery function)
In 2023, Mantena was audited 12 times by external parties.
Non-conformities and suggestions for improvement were found, but none were defined as serious with an impact on certification or approval.
In addition, 15 internal audits were conducted.
Non-conformities and suggestions for improvement that require management action were identified.
Some of the findings are considered repetitive, and additional resources will be allocated to address the root causes in 2024.
Mantena holds the following certificates and approvals, in addition to ECM I-IV:
- Safety Certificate Part A and Part B, Norway and Sweden
- EN 15085-2 Welding of Rolling Stock and Components
- NS-EN ISO 9001:2015 Quality Management System
- NS-EN ISO 14001:2015 Environmental Management
- Company Certification according to EU Regulation F-gas 517/2014 and 2015/2067
- Mantena NTO Certificate 2023-2028
- TransQ-certified in relevant categories
- Approved Apprenticeship Company
- Several special certifications related to specific operations
Overall Objectives
- Follow the current Norwegian recommendations for corporate governance.
- Maintain certifications (e.g., quality management and ECM) and reduce individual risk associated with our certifications.
- Avoid recurring non-conformities in internal and external audits and inspections.
- Ensure good and systematic risk management in all parts of the business.
- Ensure good and systematic information management and project management.
- Increase the level of standardization, digitization, and automation of processes and tools related to corporate governance.
- Prevent and avoid incidents related to corruption, misconduct, and conflicts of interest.
Targets for 2024
- Implement the project and customer portal.
- Conduct a customer and position survey.
- Update and quality assure policies and governing documents in line with the new sustainability directive.
- Integrate sustainability efforts into Mantena's governing processes.
- Launch an information campaign related to ethical guidelines, corruption, and conflicts of interest within the board and the extended management team (levels 1-2 and all direct reports to level 2).
- Execute the change program "Fix the Basics".
- Assess individual risk related to our certifications and implement measures to reduce this risk.
- Conduct internal audits related to recurring non-conformities.
- Evaluate the full digitalization of risk management at Mantena.
Importance Topics
There are two topics within corporate governance that we wish to highlight in our 2023 reporting: The implementation of the Customer and Project Portal, and the change program "Fix the Basics".
Customer- and Project Portal
We introduced a new information management tool, the Customer and Project Portal, in 2023. This portal has allowed us to digitize management information, project planning and management, and project follow-up at Mantena. By using the portal as a tool for project management and execution, we ensure that all projects follow Mantena's project methodology, while also storing all project-related information in one place for easy access. It also enables us to manage programs, view activity across customers, and see the total project activity and resource load within Mantena.
Fix the basics
To succeed with the ambitions in our new strategy, we need to improve several internal processes and areas.
In the change program "Fix the Basics," we have set four goals:
- Reduction in injuries
- Increased productivity
- Improved customer experience
- Attractive workplace
The measures to achieve these goals are multifaceted and include:
- Culture and Attitude Work – Leadership: Fostering a strong leadership culture and positive attitudes.
- Collaboration: Enhancing teamwork within the organization and between systems and processes.
- Rigorous Control: Ensuring meticulous planning, logistics, and operations.
- Customer Communication: Improving the sharing of information and customer service.
- Internal Information Flow: Enhancing the flow of information within the organization.
- Reducing Job Insecurity: Alleviating perceived uncertainty about job security in an industry influenced by politically driven processes and significant changes in recent years.
The "Fix the Basics" program will continue throughout 2024 and 2025.
